FAQs

What is the return policy for items purchased from Aloha Mauloa?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Customers must also provide a receipt or proof of purchase. For more details, please refer to our return policy.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return. If you have questions about a specific item, please contact us for clarification.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information.

How can I contact Aloha Mauloa for further inquiries?

You can reach us via email at info@alohamauloa.com. We are here to assist you with any questions or concerns you may have.